Security Protocols & AI Disclaimer

Transparency is our standard. We implement a three-tier security safeguard so that your clients always know they are speaking with an automated system and feel secure.

1. AUDIO LAYER (What the caller hears)

The so-called „Hard Disclaimer”. Every call begins with a voiceover message.

Content Guarantee

This is a static audio file, not an AI-generated voice. This ensures the legal formula is played back 100% correctly and clearly every time.

Voiceover Message (Template)

„Good morning. You have reached the virtual assistant of [Company Name]. This call is automated and may be recorded for service purposes. After the tone, please say how I can help you.”

2. LOGIC LAYER (How the system thinks)

System Instructions (Defensive AI). Our system has strict security directives that the bot cannot breach.

Identity

„Never pretend to be a human. If a user asks directly 'Are you a robot?’, reply: 'Yes, I am an intelligent voice assistant helping to book appointments.'”

Data Protection (Redaction)

„Never ask the caller to dictate payment card numbers, personal ID numbers, or passwords. If the user starts dictating such data, interrupt and state that you cannot process it.”

No Advice

„Do not provide medical, legal, or technical advice beyond the knowledge base. In case of doubt, say: 'This is an individual matter, I will ask the owner to contact you.'”

3. TEXT LAYER (Legal Information)

Note for website and email footer. The following clause ensures legal clarity that WN Logic is a technology provider, not the creator of the language model.

Legal Notice Content

Automation Information: Telephone service at number [+48 XXX XXX XXX] is provided using external Artificial Intelligence systems (Voice AI), configured by WN Logic. Calls are analysed for the purpose of handling the inquiry. WN Logic is not the creator of the AI models, but the implementation operator.